Frequently Asked Questions

Simply download the PlayTime app, search for venues near you, check real-time availability, and book your preferred time slot. You'll receive a QR code instantly that you can use to check in at the venue.

Yes, you can cancel your booking through the app. Cancellation policies may vary by venue, so please check the specific venue's terms when booking.

When you arrive at the venue, simply show your QR code from the app. The venue staff will scan it and you can start your session immediately.

Yes, you can book multiple slots for your group. Select the number of players when making your reservation.

We accept major credit cards, debit cards, and other secure payment methods through the app. All payments are processed securely.

Venue owners can sign up through our 'For Venues' page. Fill out the registration form and our team will contact you within 24 hours to get started.

PlayTime is currently available in major cities in Georgia. We're expanding to more locations regularly. Check the app to see venues near you.

If you encounter any issues, please contact us through the app or email us at [email protected]. Our support team is here to help.

You can book venues up to 30 days in advance, depending on the venue's availability. Some venues may offer longer booking windows.

Yes, creating a free account is required to make bookings. This allows you to manage your reservations, receive confirmations, and access your booking history.

PlayTime does not charge booking fees. You only pay for the venue rental time at the price set by the venue owner.

Yes, you can modify your booking through the app, subject to the venue's cancellation and modification policies. Changes may include rescheduling or adjusting the number of players.

If you're running late, contact the venue directly. Most venues hold your slot for 15-30 minutes, but policies vary. Late arrivals may result in reduced playing time or cancellation.

Yes! PlayTime is available throughout Tbilisi, Georgia. You can find gaming venues, PC rooms, billiards halls, padel courts, and sports facilities across the city.

You can book various gaming and sports venues including PC/gaming rooms, billiards halls, padel courts, football stadiums, volleyball courts, basketball courts, tennis courts, carting tracks, bowling alleys, and arcades.

You'll receive an instant confirmation via the app with your QR code. You'll also receive email confirmation if you've provided an email address.

Refund policies vary by venue. Some venues offer full refunds for cancellations made 24-48 hours in advance, while others may have different terms. Check the venue's specific cancellation policy when booking.

Absolutely. All payments are processed through secure, encrypted payment gateways. PlayTime does not store your full payment card details. We use industry-standard security measures to protect your information.

If a venue is unexpectedly closed, contact us immediately through the app or at [email protected]. We'll help resolve the issue, which may include a full refund or rescheduling.

Yes! After your booking, you can leave a review and rating for the venue. Your feedback helps other users make informed decisions and helps venues improve their service.

Some venues offer loyalty programs and discounts for frequent customers. Check individual venue pages in the app for special offers and membership benefits.

PlayTime is available in English and Georgian (ქართული). You can switch languages in the app or on the website.